Dittofeed - Open source customer engagement platform
Customer engagement is a crucial aspect of businesses fostering brand loyalty and strengthening customer relationships.
Some examples of current available customer engagement platforms are:
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Social media platforms like Facebook, Twitter, and Instagram - Engagement with customers through content sharing, interactive campaigns, and real-time communication.
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Customer Relationship Management (CRM) software such as Salesforce, HubSpot, and Zoho CRM - Offer comprehensive solutions for businesses to manage customer interactions, track customer data, and implement targeted engagement strategies.
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Online community platforms like Lithium, Vanilla Forums, and Discourse - Enable businesses to build and nurture customer communities, fostering discussions, knowledge sharing, and peer-to-peer support.
One downside of these tools is protection of data which is on a third-party server / service. One tool which facilitates this is the open source customer engagement platform called Dittofeed. The source code for same can be checked here.
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